Top 7 Ways to Fix Outlook Not Receiving Emails on Windows 10/11
Although Mail and Calendar is the default email app on Windows, most users preferOutlook to manage emailson the desktop. It’s feature-rich, has better UI, and comes with several themes to customize your experience. The problem arises when Outlook stops receiving emails on the desktop. Here are the best ways to fix the problem.
Note:We will use the new Outlook for desktop app throughout the post. Microsoft will soon release the stable Outlook version for all users.
Table of Contents
1. Check Other Inbox
By default, Outlook divides incoming emails into Focused and Other Inbox. Focused Inbox carries all the important emails, while the Other inbox has irrelevant ones. But Outlook algorithms don’t work astutely all the time. At times, it does send relevant emails to Other Inbox.
1.Launch Outlook on Windows.
2.Select your email account and slide to theOther Inbox.
If you don’t prefer the default email categorization, turn off Focused Inbox for your preferred email account.
1.Open Outlook and click theSettingsgear in the top right corner. SelectView all Outlook settings.
2.SelectMailfrom the left sidebar.
3.OpenLayout.
4.Click the radio button besideDon’t sort my messagesand you are good to go.
2. Check Junk
You should regularly check your Junk Email inbox. Sometimes, Outlook algorithms can get aggressive and label important emails as Junk.
1.Open Outlook on Windows.
2.SelectJunk Emailfrom the sidebar.
3.Find all the irrelevant emails. If you find an important email from the list, open it, and selectIt’s not junk.
Outlook won’t send future emails from the same email address to junk.
3. Remove and Add the Account Again
Did you recently change your Outlook or Gmail password from the web? You need to authenticate with new login details to start receiving emails in Outlook. You can remove and add the email account in Outlook. The trick also takes care of a corrupt email profile.
1.OpenView all Outlook Settings(check the steps above).
2.Select theEmail accountsfromAccounts. ClickManagebeside an email account.
3.Click onRemoveto remove the email account from the following menu.
4.Return to theEmail accountsmenu and selectAdd account.
Sign in with your new account details and start receiving emails on Windows.
4. Check Email Storage
Microsoft offers 15GB of free storage to Outlook users. Google provides the same storage to all Gmail users, which is shared with Google Drive, Google Photos, Docs, Sheets, and Slides. If you have exceeded free storage, Outlook won’t receive emails. Here’s how you can check the storage breakdown for your email account.
1.Navigate toView all Outlook settings(refer to the steps above).
1.Visit Google Drive on the web. Sign in with your account details.
2.Check the remaining storage in the left sidebar.
You need to delete irrelevant files, and photos, or upgrade to one of the Google One plans.
5. Check Outlook Rules
You should recheck Outlook rules and ensure it’s not sending relevant emails to Deleted Items.
1.OpenView all Outlook settings(check the steps above).
2.Go toMail > Rules.
3.Delete irrelevant Outlook rules by clicking on thedustbin iconnext to the rule.
6. Fix Microsoft 365
Outlook is a part of the Microsoft 365 package on Windows. You need to repair Microsoft 365 when Outlook is not receiving emails on Windows.
1.PressWindows + Ikeys to openSettings.
2.SelectApps > Installed Apps.
3.Scroll to Microsoft 365. Click thekebab menu (three-dot icon)and selectModify.
4.ClickQuick Repairand hitRepair.
You should wait for Windows to fix issues with Microsoft 365 apps, including Outlook.
7. Revert to Old Outlook App
Microsoft is still developing the new Outlook app on Windows. The company offers an option to revert to the old app if you are facing issues with the new version.
2.Disable theNew Outlooktoggle in the top right corner and restart the app to check the old app in action.
Get Real-Time Emails on Outlook for Windows
If Outlook is still not receiving emails on Windows, it’s time to ditch the app in favor of better alternatives. You can check our dedicated post to learn thetop Outlook alternatives on Windows.
Parth Shah
Parth previously worked at EOTO.tech covering tech news. He is currently freelancing at TechWiser, Android Police, and GuidingTech writing about apps comparisons, tutorials, software tips and tricks, and diving deep into iOS, Android, macOS, and Windows platforms.
